- Guest Stories
Interview with in house guest
“Extended stay at The Charterhouse Causeway Bay, Wanchai, Hong Kong, China”
The Charterhouse’s motto. “You arrive as friends, you leave as family” is much more than just words. It is a genuine statement.
John and Bette W
“Decent Hotel & Good for Value!”
The location is convenient with everything in walking distance.
“Great stay, very reasonable price, love to return!!!!!”
My five nights in total at this hotel turned out to be a fantastic experience. This is my first time in Hong Kong and this hotel really impressed me, would definitely return and recommend to friends coming to Hong Kong.
“Happy to enjoy free wifi in Hong Kong hotel”
One thing had to be highlighted is this hotel provides free wifi throughout the hotel which I cannot had this in the other hotels before.
This hotel is located in an amazing location for getting around (between Wanchai and Causeway Bay) and close to the shopping areas, also close to tram, subway, buses etc that are so convenient to travel around the main sightseeing points in Hong Kong.
We found this hotel very good in quality and good location (transport by bus, tram or taxi). Staff friendly and correct.
Yves Paesen (Room guest)
“Efficiency of staff”
Very pleased with friendliness and efficiency of staff particularly tour bookings and general information.
Richard & Maria Rowell (Room guest)
“Complimentary Wifi access is much appreciated”
Complimentary Wifi access is much appreciated. Every hotel staff members are encountered is very welcoming, attentive and helpful. Very good selections for breakfast buffet.
Clifford & Teresa Bower (Room guest)
“Great hotel, particularly the staff”
Great hotel, particularly the staff, excellent! Hotel provides assistance through caring and professional services provided by staff.
David Threlfall (Room guest)
“Great Hotel For Business Travellers”
The Charterhouse at Causeway Bay is great hotel for business travelers. Very conveniently located. Equipped with a very good restaurant and bar 9atthe basement).
The Charterhouse is a really great place to stay while in HK. It is conveniently located near most everything,ie; Times Square, Wanchai ferry etc. friendly staff, walk to almost everything.
“Great location, great staff”
The staff go out of their way to help and willingly assist even with the most complicated requests. I would recommend staying on the S floor as the extra benefits are really worthwhile. The location of the hotel is great, very easy for getting around town. I will definitely stay here again on my next visit to Hong Kong
“Great location and the S floor has everything you could need…….”
This was our third stay at the hotel, and I wouldn't hesitate to stay again. The location in Causeway Bay is fabulous - minutes from Times Square for shopping, lots of different restaurants nearby, local convenience stores and easy access to the MTR. The S floor rooms are all newly renovated and have comfortable queen sized beds, a flat screen TV, fast efficient wi-fi and bijous little bathrooms.
I find the staff to be excellant and very helpful. The location is superb--near the wet market, between Causeway Bay MTR and Wan Chai MTR. Many good restaurants in the area. Also, Champ's,the sports bar in the basement, is well managed, has a nice happy hour, and is usual a convial place.
“Good location for convention centre and causeway bay”
The Charterhouse is just like HK standard - small room. Bed and bath are clean and comfortable, no complain. Price is comparable with other same standard hotel in HK.
All of the staff were very friendly and helpful. The room was spacious and clean, the bed very comfortable. Washing facilities clean and well stocked. Restaurant for both breakfast and dinner offered excellent choices. Great location for going sightseeing everything is near enough to see on foot almost! Shopping, markets, Stanly etc all literally on your doorstep. All in all a very clean, welcoming and relaxing hotel.
The service is very nice, there is a lobby bar and breakfast (not included if surfing the discount travel sites) and internet is free, wifi and the cable in the room. This can be a huge cost difference! The rooms are spacious. Tourist hotel, but unlike some of the others, it does not "try to hard". They simply do it well.
“charterhouse causeway bay”
This hotel has a Great location in causeway bay. Outside the hotel a block away was the local market, wow were things fresh there! IT really fit my idea of a street market in China and yet there it was right in downdown. Shopping, the wharf, movies were just a short walk away.
The hotel rooms are super quiet which is hard in a noisy bustling city. The rooms are very clean, well maintained, and a decent size for Hong Kong. There is wifi in the room. The concierge service is very good and helpful. I would definitely return on my next trip there. This is a great business and tourist hotel. The price is and excellent value.
“Customer Service (Outstanding)”
The Charterhouse provides OUTSTANDING client and guest services. For example, the front desk delivers the iron and ironing board promptly, delivers the electrical adaptors for computers and even provides computer related services within its business center. I am an owner of several US major flag hotels and I can attest that The Charterhouse Staff has no peers... they are simply OUTSTANDING.
This Hotel is very nice and sometimes has excellent rates (for HK extremely high hotel rates), very nice rooms, very nice restaurant and i appreciatte very much the Manager Mr. Kenny attentions toward a little problem i had with date changes, in wich him and his staff where so helpful.
This is NOT a luxury hotel but the location is perfect. The rooms are very small but give you everything that you need, a clean room with a very good western style breakfast. Less than 5 mins to the MTR in Wan Chai or Causeway Bay. The staff may seem a little rough on the edges but the still are helpful and mean well.
“Excellent service team and good location”
The service team, from the front desk, to housekeeping, restuarant & bar and especially the concierge, was friendly, helpful and informative. The hotel is 10 mins away from Time Square, if we walked slowly. We especially enjoyed passing through the colourful local wet market each day on our way out and back.
“This is a review of the Signature floor”
The Signature floor really is a hotel within a hotel. Everything about it is better, from the funky modern decor to the thought that has gone into the amenities in the room. I was particularly pleased to have an iPod jack that was hooked up to the TV and a shower that offered rain, body spray and hand held shower heads.
“Good Hotel in Hong Kong”
The location was perfect for us and very affordable. Only minutes by taxi from the train station, easy to catch transport. Staff very helpful and both my wife and I walked around the area late at night without a worry